OMDIA：2023年生成式人工智能研究白皮书理解创新和利用（英文版）（62页）.pdf

1、Brought to you by Informa Tech Publication date:June 2023 Cover created by Bing Image Creator The Generative AI Revolution:Understanding,Innovating and Capitalizing Understanding,Innovating and Capitalizing 1 2023 Omdia.All rights reserved.Unauthorized reproduction prohibited.Contents Introduction:W

2、hat to Know,What to Watch,&What to Beware of in Generative AI 2 ECOSYSTEM INSIGHTS Regional/National strategies addressing the growth of Generative AI 13 The standard way to deal with non-standard technology 19 Generative AI:Whos running the race?23 Profiling a key player:The Microsoft view on Gener

3、ative AI 27 And just like that,generative AI reaches the enterprise marketplace 32 TECHNOLOGY INSIGHTS ChatGPT Artificial Intelligence:An Upcoming Cybersecurity Threat?36 What is the hardware requirement for Generative AI?39 Generative AI:The impact of AI-based autocoding on software development 42

4、VALUE-DRIVEN USE CASE INSIGHTS Generative AI in the consumer domain 46 How ChatGPT signals new productivity potential in the digital workplace 50 Will ChatGPT-powered email head to the contact center?53 Three ways generative AI can improve customer experiences 55 AI and ML-driven solutions to help C

5、SPs improve the customer experience 57 Appendix 60 Understanding,Innovating and Capitalizing 2 2023 Omdia.All rights reserved.Unauthorized reproduction prohibited.Introduction:What to Know,What to Watch,&What to Beware of in Generative AI Natalia Modjeska,Research Director,AI Youd be hard pressed to

6、 find technology topics of more import and interest so far during 2023 than AI in general and Generative AI(GAI)in particular.Interest and commentary on the topic,moreover,has come from multiple audiences,from the EUs AI Act to Microsofts$1 billion investment in OpenAI to the recent open letter from