1、Whats Next In E-Commerce:6 Trends Shaping The FutureThe information provided in this document does not,and is notintended to,constitute legal and/or business advice;instead,theinformation contained herein is for general informational purposesonly.Readers of this document should contact their own adv
2、isor toobtain advice with respect to any particular matter or topicaddressed herein.The content in this document is provided on an“as is”basis;FedEx makes no warranties or representations inrelation tothe currency,accuracy and/orsufficiency oftheinformation set out herein and shall not be liable for
3、 any relianceplaced on the same.For the avoidance of doubt,any and all liabilitywith respect to actions taken or not taken based on the contents ofthis document are hereby expressly disclaimed.Wherearewe?As markets around the world continue to emerge from the global pandemic,its a good time to take
4、stock of the significant changes that have taken place during the last few years,a time of immense upheaval for the retail business environment.Which e-commerce developments are here to stay and how will the next innovations in digital technology impact the future of retail?Whats Next in E-Commerce:
5、6 Trends Shaping the FutureINTRODUCTIONWhat arethe key trends?The key trends,identified and discussed in this white paper,span the overall“revolution”in e-commerce that has taken place and continues to evolve at pace;the tensions SMEs face around last-mile delivery in the face of heightened consumer
6、 demand for greater logistics sustainability;the significant impact of the Great Resignation on SMEs ability to retain,nurture and recruit new talent across the region;and ultimately point to ways in which SMEs can leverage innovations around the consumer interface to target and generate profitable