全国零售联合会：2023年零售行业的消费者退货情况报告（英文版）（6页）.pdf

1、2023 Consumer Returnsin the Retail Industry2 Consumer Returns in the Retail Industry 2023Executive SummarySummary of Returns and Return FraudThe approach to the 2023 Consumer Returns in the Retail Industry report is slightly different than years past.The National Retail Federation(NRF)has partnered

2、with Appriss Retail to pair its customers returns data*with NRF survey responses.Appriss Retails customers include 60 of the top 100 retailers in the United States.This year,the report is also more granular,illustrating the impact online sales have on sales and returns.Total returns for the retail i

3、ndustry amounted to$743 billion in merchandise in 2023.The total returns rate as a percentage of sales for 2023 is 14.5%.The percentage of abuse and fraud impacting total returns in 2023 is 13.7%.The total amount of dollars lost to returns abuse and fraud in 2023 is$101 billion.NRF 2023 U.S.Retail I

4、ndustry Sales(In-Store and Online)100.0%$5,130,000,000,000Total In-store Sales72.6%$3,724,380,000,000Total Online Sales27.4%$1,405,620,000,000Total Amount of Retail Returns14.5%$743,850,000,000Total amount of Fraudulent and Abusive Returns13.7%$101,907,450,000In-store returns as a%of sales inclusive

5、 of BORIS13.3%$495,342,540,000In-Store returns as a%of sales excluding BORIS10.02%$373,182,876,000Total amount of retail returns from online sales17.6%$247,670,244,000Percentage of online returns that are BORIS49.7%$123,092,111,268Source:Appriss Retail and NRF Data.*Aggregated Appriss Retail data.3

6、Consumer Returns in the Retail Industry 2023MERCHANDISE SALES,RETURNS,AND FRAUD AND ABUSEReturn Issues$5.13 TrillionNRF 2023 U.S.retail industry sales$743 BillionAmount of merchandise returned as a%of total sales(avg.14.5%)$101 BillionAmount of fraudulent returns as a%of total returns(avg.13.7%)Sour