BCDTravel：2021年BCD旅行研究与创新差旅买家可持续发展调查报告（英文版）（24页）.pdf

1、SUSTAINABILITY:BUYERS SPEAKBY BCD TRAVEL RESEARCH&INNOVATIONSURVIEWABOUT THE SURVEYGoal:With this survey we explore travel buyers views around the place environmental sustainability has in a travel program and look at the role of travel management in promoting sustainable travel.Methodology:The resu

2、lts are based on an online survey of 101 travel buyers conducted from April 6-26,2021.Respondent profile:76%of travel managers have globalresponsibilities.58%are based in North America and 31%are in EMEA.Top three industries:Pharmaceutical(16%),Professional services and Consulting(14%)and Financial

3、services(14%).61%work for large companies with more than 10,000 employees.In 2019,44%had annual travel spend of US$50 millionand above.Introduction to sustainable business travelCompany sustainabilitySustainable travel programTravel program prioritiesIncreased interest in sustainable travelSustainab

4、ility efforts of travel suppliersSustainability efforts of other stakeholdersIntroduction to sustainable business travelHOMETravel program prioritiesHOMEDuty of care and traveler satisfaction and wellbeing are the top two travel program priorities steadily leading the travel managers ratings in 2020

5、-2021.Most other priorities experienced dips and start gradually recovering.Only sustainability has returned to pre-pandemic levels.4,54,44,54,54,344,33,74,74,33,93,843,63,62,94,74,44,13,83,73,83,43,34,74,54,24,13,93,83,83,7Duty of careTraveler satisfactionand wellbeingPolicy complianceSavings and c

6、ostcontrolData analytics andbusiness intelligenceSuppliermanagementPayment andexpensemanagementEnvironmentalsustainabilityTravel program priorities benchmark,2020-2021January 2020April 2020September 2020April 2021Increasedinterest in sustainable travelIn the past year,travel buyers have witnessed an