1、REPORT2025 ZS Future of Health ReportA prescription for better healthcare By Bill Coyle,Maria Whitman,Adam Siskind,Brian Chapman,Judith Kulich,Ahmed Albaiti and Jessica JarvisSurvey reveals cracks in healthcares foundationbut also opportunitiesConsumers feel increasingly let down by overburdened hea

2、lthcare systems that dont deliver the kind of care they crave.The good news:The healthcare industry has an opportunity to use data,AI and technology to transform healthcare by plugging care gaps,empowering patients and enabling healthcare providers to deliver care where,when and how consumers need i

3、t.Our findings come from the fourth annual ZS Future of Health Survey of 12,000 healthcare consumers and 1,500 healthcare providers(HCPs)in the U.S.,Brazil,U.K.,Germany,India,China and Japan.Building on our deep domain expertise and experience serving clients end-to-end across the healthcare continu

4、um,ZS uses insights from this survey to help our clients create pragmatic solutions that improve healthcare and how its delivered.REPORT 2025 ZS|1REPORT 2025 ZS|2Let down and left out:How consumers feel about healthcare todayAcross the world,healthcare in 2025 is being shaped by two interrelated tre

5、nds:Growing demands on healthcare supply that threaten health systems ability to keep up and heightened expectations from consumers for experiences that mirror those they receive outside healthcare.Thanks to the lingering effects of the COVID-19 pandemic and aging populations,the World Health Organi

6、zation estimates a global shortage of 2 million doctorsin low-income countries and wealthy ones alike.At the same time,consumers around the world have come to expect greater control of their healthcare data and agency over how,when and where they receive care.In other words,consumers expect more fro