1、SPONSORED BY2024 STATE OF THEGBS AND OUTSOURCINGINDUSTRY IN LATIN AMERICA2Latin America:North Americas Go-to Destination for GBS&Outsourcing.Respondent Demographics.The Shared Services Model:Current Trends&Developments.State of the Latin American Shared Services Market:Snapshot.Latin American SSOs R

2、eport Highest Satisfaction Levels.Table of ContentsLatin Americas Tech Adoption Keeps Pace with Global Trends.Biggest Concerns About Latin America:Reality vs.Perception.A Look Ahead.Latin America:A Rising Contender on the Global S|SSON Research&Analytics 2024North Americas Go-to Destination for GBS&

3、Outsourcing Latin America:|SSON Research&Analytics 20244The shared services model has long been well-established across global enterprises,yet markets remain susceptible to disruptions from both local and global economic shifts.As a result,shared services and global business services(GBS)leaders are

4、 increasingly focused on optimizing their models to deliver high-quality services to their discerning business customers.Greater comfort levels with remote work and the need to focus on core competencies also have businesses looking to GBS to perform more complex processes that require real-time col

5、laboration and higher-skilled talent.Additionally,customer-centric concerns are driving the need for transactional standardization to be supported by empathetic,culturally aware teams.This has led to a reassessment of global footprints particularly for North America with nearshoring from Latin Ameri

6、ca(LATAM)gaining popularity as a viable alternative to the cost-driven offshoring of the past.As the region with the most shared services centers(SSCs)in the world representing more than 25%of global delivery centers North America is a case study for optimized shared services models.Most of these SS