X5 Retail Group (FIVE) 2018年CSR报告「LSE」.pdf

1、Sustainability Report 2018Leading and evolvingX5 RETAIL GROUP|SUSTAINABILITY REPORT 2018212 Sustainable development4 Stakeholder engagement6 Product safety and production quality12 Compliance and ethics16 People review24 Occupational health and safety30 Environment review34 Supply chain environmenta

2、l strategy36 Community investment review42 Corporate governance report44 Governance structure54 How we manage risk68 Supervisory and Management Boards70 Report of the Supervisory Board77 RemunerationContentsX5 RETAIL GROUP|SUSTAINABILITY REPORT 201823Sustainable developmentWe aim to engage in meanin

3、gful interactions with all our stakeholders in order to ensure that we understand their needs and are able to create value for them and continue to grow a profitable,evolving food retail business inRussia.Our key stakeholders include customers,employees,investors,suppliers and local communities.X5 R

4、ETAIL GROUP|SUSTAINABILITY REPORT 201845ConsumersSuppliersEmployeesSociety and local communitiesShareholders/InvestorsWhy we interact Ensure customers are aware of the value propositions of X5s retail formats Differentiate ourselves from other food retailers Meet customer demand,addressing their sho

5、pping needs and improving their shopping experience Encourage customer loyalty and increase share of wallet by offering more of what they truly need Get customer feedback that may help us improve our business Provide customers with answers to their questions through direct engagement Evolve our busi

6、ness in response to changing demand Reduce food waste Ensure the timely and reliable supply of high-quality products Increase cooperation with local producers across the regions where we operate Partner with suppliers to engage in effective promo and other sales activities Ensure that our customers