Telus Corporation (T) 2016年CSR报告「TSX」.pdf

1、Creating a Friendly Future2016 Sustainability Report2 2017 TELUS Communications CompanyContentsOur future friendly story 4Our approach 9Strategy 9Targets and Sustainable Development Goals 10Stakeholder inclusiveness 13Material issues 15Creating shared value 17Shareholder return 17Contributing to the

2、 Canadian Economy 20Collaboration 24Supply chain sustainability 24Product stewardship and innovation 29Governance 33Ethics 36Regulatory compliance 38Business continuity 40Reporting 42CEO letter 42Chief Sustainability Officer letter 45Forward-Looking Statements 46Scope 49Assurance 50GRI guidelines 53

3、Digital inclusion 54Enhancing infrastructure 54Network and systems reliability 56Bridging digital divides 57Internet for Good 57Connecting Canadians 58Accessibility 60Aboriginal relations 61Privacy and trust 62Privacy governance 62Transparency 64Anti-bribery and corruption 68Transforming healthcare

4、69Making a difference 70Tools and technology 72Environmental stewardship 74Energy use and climate change 74Environmental leadership initiatives 82Resource productivity 84Environmental management 87Environmental Management System 87Compliance 88Spills and releases 88Radio Frequency Emissions 89Protec

5、ting nature 913 2017 TELUS Communications CompanyAdvancing education 94Online safety 94Enabling future leaders 96Community investment 99We give where we live 99Community Boards 102TELUS Days of Giving 105Humanitarian relief 107Strategic partnerships 109Supporting employees 112Labour and human rights

6、 112Employee experience 117Health,safety and wellness 125Sustainability stories 128Reducing the risk of cyberbullying 129Helping families-Internet for Good 130Using drones to put customers first 131Launching the T-Squared Accelerator 132TELUS Days of Giving 10th anniversary 133Sustainability through