Telus Corporation (T) 2018年CSR报告「TSX」.pdf

1、GOOD BUSINESS,DOING GOOD2018 SUSTAINABILITY REPORTContentsABOUT THISREPORT 4Report scope 5Forward-looking statements 6Limited assurance report 7CEO LETTER 10TELUS in 2018 21MANAGING SUSTAINABILITY AT TELUS 22Stakeholder engagement and materiality 23Good governance 25Risk management 27Targets and Sus

2、tainable Development Goals 28Ethics 30OUR PURPOSE 31Revolutionizing access tohealthcare 33Caring for the environment 39Energy and GHG emissions 41Responsible resource use 43Environmental management 46Creating a friendlier onlineworld 50Building stronger communities 53Impact and measurement 53Communi

3、ty Boards 56Launching the TELUS Friendly Future Foundation 57Connecting for good 57OUR SUSTAINABILITY CULTURE 60Contributing to the Canadian economy 62Financial and operating highlights 63Supporting Canadians 63Vendor payments 63Investing in our network infrastructure 63Paying taxes 65Research and d

4、evelopment 68Indigenous relations 70United Nations GlobalCompact 71Business continuity management 72OUR PEOPLE 74Employee experience 76Monitoring engagement 76Turnover 76Talent development 77Work Styles 78Board of Directors diversity representation 79Total Rewards 792 2019 TELUS Communications Inc.H

5、ealth,safety and wellbeing 82Health 82Safety 82Well-being 84Labour and human rights 85Labour 85Human rights 86Diversity and inclusiveness 87OUR VALUE CHAIN 91Supply chain sustainability 92Conflict minerals 95Privacy and trust 95Anti-bribery and corruption 97Transparency 97Regulatory compliance 101Co

6、mpliance with legislation,regulation and industry codes 101Putting Customers First 104Leadership in customer satisfaction 104Reliability 106GLOBAL REPORTING INITIATIVE 107GLOSSARY 112TELUS is committed to leveraging our world-leading technology to enable remarkable human outcomes in our all-connecte