Southwest Airlines Co. (LUV) 2011年CSR报告「NYSE」.pdf

1、Three Passions.Three Passions.Three Passions.ONE SOUTHWEST.ONE SOUTHWEST.ONE SOUTHWEST.OUR PERFORMANCE,OUR PEOPLE,AND OUR PLANETOUR PERFORMANCE,OUR PEOPLE,AND OUR PLANETOUR PERFORMANCE,OUR PEOPLE,AND OUR PLANET2011 SOUTHWEST AIRLINES ONE REPORT39Consecutive Years of ProfitabilityMay 2,2011 Acquisiti

2、on of AirTranRecord ConsolidatedOperating Revenues$15.7Billion#1Southwest AirlinesAchieved the U.S.DOTs Top Ranking in Customer Satisfaction45,000+Employees114,000+HoursVolunteered ZeroEnvironmental Violations Resulting in Monetary Fines37thRank on U.SEPAs FORTUNE 500Green Power Partners2,600+TonsCo

3、-MingledWaste Recycled2011 SOUTHWEST AIRLINES ONE REPORTPERFORMANCE.PEOPLE.PLANET.PERFORMANCE.PEOPLE.PLANET.PERFORMANCE.PEOPLE.PLANET.Three Passions.ONE SOUTHWEST.Three Passions.ONE SOUTHWEST.Three Passions.ONE SOUTHWEST.2011 HIGHLIGHTED METRICS 1 2011 Performance Metrics 4 2011 People Metrics 5 201

4、1 Planet Metrics 6GARYS MESSAGE 7PERFORMANCE 10 Past Performance 12 2011 Performance 15Revenues 20 Operating Costs 22 Financial Position 23 AirTran Acquisition 24Future Performance Initiatives 26 Financial Management Approach 29PEOPLE 31 Employees 32One LUV 33 Benefits 35 Training 37 Engagement&Reco

5、gnition 41 Customers 44For the Customer 45 Customer Insight 48Communities 51Supporting Others 52 Leading the Way 55 Encouraging Individuals 59 Future People Initiatives 61 Social Management Approach 65PLANET 69 Green Filter 70Procurement 73 Education&Outreach 75 Stakeholder Involvement 77 Energy&Res

6、ource Use 79Energy&Resource Conservation 82 Emissions 84GHG Inventory 86 Recycling&Waste Management 90 Industrial Waste Management&Recycling 92 Future Planet Initiatives 96 Environmental Management Approach 99 GRI&CDP 102 External Assurance 104 GRI&CDP Index 106BY THE NUMBERS 115 Performance By the