Renesas Electronics Corporation2014年CSR报告.pdf

1、CSRREPORT 2014Social and EnvironmentalRenesas Electronics CorporationAiming to Realize Our Vision and Build Our FutureTo ContentsThe Renesas Electronics Group believes that customer feedback is a valuable management resource for enhancing customer satisfaction(CS).As a Group-wide initiative,we striv

2、e to make improvements so that this management resource can help increase customer satisfaction.The results are reported to upper management and disclosed throughout the Group so that all employees have the same information.Each year the Renesas Electronics Group conducts CS surveys,analyzes the res

3、ults and uses them to improve products,services and business activities.And March 11 is designated“Trust and Peace of Mind Day”in the Group.We periodically check how much our customers trust us and make improvements,aiming to earn even greater trust.As part of this,we did a CS survey in March 2014.W

4、e received 292 responses from 117 corporate customers in Japan and abroad.We have been sharing the results throughout the Group to improve CS.Seeking Customer Satisfaction through Company-wide Improvement InitiativesCS Surveys for Better Customer Satisfaction and CommunicationCustomer Evaluation of

5、Renesas Electronics GeneralEvaluationCustomer Satisfaction ManagementStance of the Renesas Electronics GroupFor Our CustomersTo help customers use the Groups products safely,appropriately and effectively,we have established centers to provide technical support for users.These provide a variety of te

6、chnical information on our products.The centers received a total of about 15,500 customer inquiries in fiscal 2014.They are working to respond to such inquiries swiftly and accurately.Contact Centers Established for CustomersSupport/Design(Website) Breakdown2,0001,5001,000500020132014(Number of inqu