1、Committed to ProgressCorporate Sustainability Report 2021Table of ContentsCEO Message.3Who We AreOur.Culture.4Committed to Creating Long Term Value.Corporate.Sustainability.6.Our.ESG.Priorities.6.ESG.Strategy.7.Material.Topics.8.Supporting.Sustainable.Development.Goals.8.Stakeholder.Engagement.9Our
2、COVID-19 Response.Supporting.Our.People,.Our.Customers.and.Our.Communities.10.Employee.and.Customer.Safety.11.Maintaining.Governance.and.Consistent.Communications.12.Business.Continuity.12.Employee.Engagement.During.Covid.13Governance and Compliance.Corporate.Governance.Highlights.14.Board.Leadershi
3、p.Structure.15.Committee.Primary.Areas.of.Risk.Oversight.15.Governance.of.ESG.16.Board.Independence.16.Board.Diversity.16.Code.Of.Conduct.17.Ethics.Hotline.17.Insider.Trading.Policy.18Vendor Management.Contractor.Prequalification.19.Supplier.Code.of.Conduct.19.Vendor.Procurement.Process.19.Contracto
4、r.Evaluation.and.Safety.19Enterprise Risk Management.Risk.Assessment.and.Management.20Cybersecurity&Data Privacy.Oversight.21.Cyber.Compliance.22.Audit.and.Controls.22.Cyber.Related.Policies.23.Cybersecurity.Training.and.Awareness.23Social Impact.At.A.Glance.2020.24.Workforce.Prosperity.25.Diversity
5、.Equity.and.Inclusion.27.Equal.Employment.and.Working.Conditions.28.Apprenticeships/Partnerships.28.A.Health.and.Safety.Culture.28.Community.Engagement.31.Public.Policy.33.Regulatory.Framework.33Customer Service.Customer.Served.34.Safeguarding.our.Customers.Information.35.Drinking.Water.Quality.36.B
6、usiness.Continuity.Planning.and.Emergency.Response.38.Water.Affordability/Fair.Pricing.39.Water.Access.40Environmental Stewardship.Water.Source.Availability.41.Water.Supply.Management.42.Water.Supply.Resilience.42.Maintaining.Our.Infrastructure.44.Managing.Contaminates.of.Emerging.Concern.47.Non-Haz