CIGNA Corporation (CI) 2021年CSR报告「NYSE」.pdf

1、2021 CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORTHEALTHY GROWTH2 0 2 1 C I G N A C O N N E C T S C O R P O R A T E R E S P O N S I B I L I T Y R E P O R T2INTRODUCTION 03Healthy Growth,Powered by Our Purpose 03Making a Positive Impact 05Our ESG Framework and Key Focus Areas 08Stakeholder Engagemen

2、t 09HEALTHY SOCIETY 17Sustainable Health Care 18Product Service and Quality 25Health Equity 27Community Resilience 30HEALTHY ENVIRONMENT HEALTHY SOCIETY HEALTHY WORKFORCEHEALTHY COMPANYESG PERFORMANCE METRICSHEALTHY WORKFORCE 33Employee Health,Safety and Well-Being 34Diversity,Equity and Inclusion(D

3、EI)39Human Capital Development 44HEALTHY COMPANY 46Business Ethics and Compliance 47Data Protection 49Responsible Supply Chain 53Leadership and Accountability 55PERFORMANCE TABLES AND INDICES 58Performance Tables 59Equal Employment Opportunity Report(EEO-1)64Global Reporting Initiative(GRI)Index 65S

4、ustainability Accounting Standards Board(SASB)Index 75Task Force on Climate-Related Financial Disclosures Index 78United Nations Sustainable Development Goals 85Table of contentsINTRODUCTIONSustainable Operations 12Reducing Waste and Sourcing Responsibly 16HEALTHY ENVIRONMENT 11Responsible Water Man

5、agement 152 0 2 1 C I G N A C O N N E C T S C O R P O R A T E R E S P O N S I B I L I T Y R E P O R T3Healthy Growth,Powered by Our PurposeA MESSAGE FROM OUR CHAIRMAN AND CEOAt Cigna,were proud to be a mission-driven company devoted to improving the health,well-being and peace of mind of those we se

6、rve.We have a powerful inspiration knowing the work we do improves lives and its our North Star,guiding us in creating a better future for our customers and clients and a better world for all.Our purpose fuels our long-standing commitment to championing the healthy growth of our customers,clients,co