西维斯健康CVS Health（CVS） 2016年企业社会责任报告报告「NYSE」.pdf

1、1Prescription for a Better WorldLetters 2Larry J.Merlo,President and CEO 2Eileen Howard Boone 3 SVP,CSR and PhilanthropyCVS Health Corporate Profile 4Stakeholder Engagement 10CSR Material Issues 11Our CSR Strategy 12Health in Action 15Accessible and Affordable Health Care 18Support for Patients with

2、 Chronic Disease 28Patient and Customer Well-Being and Safety 36Planet in Balance 51Sustainable Operations 54Sustainable Products and Packaging 64Internal and External Engagement 69 Around Our Sustainability Vision Leader in Growth 77Safe,Rewarding and Inclusive Workplace 80Regulatory Compliance and

3、 Voluntary 95 Standards Are Met or Exceeded Supply Chain Responsibility 992Dear Stakeholders:CVS Health is a pharmacy innovation company with a clear purpose helping people on their path to better health.We aim to accomplish this by addressing critical health care issues and maintaining our focus on

4、 delivering affordable,accessible and effective health care.With nearly 36,000 pharmacists,nurses,nurse practitioners and physician assistants,as well as 73,000 pharmacy technicians,our company is at the heart of health care delivery.Our corporate social responsibility(CSR)strategy supports these ef

5、forts growing our business while building social impact and delivering on our purpose.Were proud of all that we have accomplished and I invite you to read about our advancements in this,our tenth CSR report.The three pillars of our Prescription for a Better World Health in Action,Planet in Balance a

6、nd Leader in Growth provide the framework for our CSR strategy.Through Health in Action,weve continued to innovate to meet theevolving health care needs of patientsand customers.For example,in 2016 we broadened the services available to our MinuteClinic patients,expanded our assortment of healthier