CIGNA Corporation (CI) 2019年CSR报告「NYSE」.pdf

1、2019 Corporate Responsibility ReportCigna Connects:Cigna Connects:2019 Corporate Responsibility Report2Table of ContentsCigna Connects Table of contentsCigna ConnectsThe Power of Connections 4About this Report 6Responsible BusinessStrategy and Key Issues 7Ethics,Integrity,andHuman Rights 10Global Pr

2、ivacy and Information Protection 15Supply Chain Management 19Corporate Governance and Risk Management 23Stakeholder Engagement 25Health and Well-BeingFormula for Change 29Customer Centricity 32Quality and Access 35Opioids and Mental Health 40Health Equity 46Cigna Connects:2019 Corporate Responsibili

3、ty Report3EnvironmentSustainability Performance Plan 51Energy,Emissions,Water,and Waste 54Community Resilience 59CommunityCommunity Investment 62Cigna Foundation 64Global Citizenship 70Employee Volunteerism and Giving 74Our PeopleOur Culture 76Diversity and Inclusion 80Human Capital Development 90Em

4、ployee Health,Safetyand Wellness 942019 Highlights 99UNGCUNGC 102United Nations Sustainable Development Goals 104Performance TablesCigna 20162019 Performance Tables 110GRI IndexGRI 102:General Disclosures 2016 113GRI 103:Topics and Boundaries 118GRI 200-400:Topic-Specific Disclosures 122Cigna Connec

5、ts Table of contentsCigna Connects:2019 Corporate Responsibility Report4Cigna Connects,our approach to corporate responsibility,aligns with our mission by making powerful connections that positively impact the health of people,communities and the environment.Through Cigna Connects we aim to serve as

6、 a catalyst of action and a convener of stakeholders who,together,can make a difference around critical health topics.The Power of ConnectionsCigna Connects The Power of ConnectionsBeing a good corporate steward is a really important part of who Cigna is as a corporation.Were mission-based and were