Big Yellow Group (BYG) 2010年年度报告「LSE」.pdf

1、Big Yellow Group PLC2 The Deans,Bridge Road,Bagshot,Surrey GU19 5ATTel:01276 470190Fax:01276 470191e-mail:infobigyellow.co.ukbigyellow.co.ukYou can access more information about us on our websiteBig Yellow Group PLCAnnualReport&Accounts2010Innovating to improvethe customer experienceGet some space i

2、n your life.Big Yellow Group PLC Annual Report&Accounts 2010OverviewIntroductionFinancial HighlightsOur Nationwide CoverageCustomer ServiceOnlineSocial ResponsibilityChairmans StatementBusiness ReviewAccountsReport on Corporate GovernanceCorporate Social Responsibility ReportDirectors ReportRemunera

3、tion ReportFull Statutory AccountsFinancial ReviewPortfolioSummaryOur StoresAlso available onlinebigyellow.co.uk/annualreportWE ARE THE INNOVATIVE LEADERS IN THE UK SELF STORAGE INDUSTRY,PROVIDINGINDIVIDUALSANDBUSINESSESWITHANUNRIV ALLEDPRODUCTTHEBESTLOCATIONS,THEBESTQUALITYF ACILITIESANDTHESTRONGES

4、TBRAND.WEHA VEGREATPEOPLEWHODELIVERTHEBESTCUSTOMERSERVICE.WEACHIEVETHISBECAUSEWEENCOURAGEACULTUREOFPARTNERSHIPWITHINTHEBUSINESSANDREW ARDOURPEOPLEFORTHEIRCONTRIBUTION.Contents01 FinancialHighlights03 OurNationwideCoverage04 ChairmansStatement08 OnlineInnovation10 CustomerService12 CorporateSocialRes

5、ponsibility14 BusinessReview22 FinancialReview28 PortfolioSummary29 ReportonCorporateGovernance34 AuditCommitteeReport36 CorporateSocialResponsibilityReport50 DirectorsReport53 RemunerationReport61 OfficersandProfessionalAdvisers62 BiographiesofDirectorsandSeniorManagement63 IndependentAuditorsRepor

6、ttotheMembersofBigYellowGroupPLC64 ConsolidatedIncomeStatement65 ConsolidatedBalanceSheet66 ConsolidatedStatementofComprehensiveIncomeConsolidatedStatementofChangesinEquity67 ConsolidatedCashFlowStatementReconciliationofNetCashFlowtoMovementinNetDebt68 NotestotheFinancialStatements95 CompanyBalanceS