1、2018 Annual ReportStrong Today.Creating Our Tomorrow.OVER 28,000 UPS ACCESS POINT LOCATIONS481,000 EMPLOYEES2,500 WORLDWIDE OPERATING FACILITIES123,000 VEHICLES IN DELIVERY FLEET180 MILLION DAILY ONLINE TRACKINGMORE THAN 10,000 ALTERNATIVE FUEL VEHICLES5.2 BILLION 2018 DELIVERY VOLUMEMORE THAN 56 MI
2、LLION UPS MY CHOICE MEMBERS2,320 DAILY FLIGHT SEGMENTSYEAR FOUNDED 190710.6 MILLIONCUSTOMERSQUICK FACTSKEY METRICSFINANCIAL HIGHLIGHTSFREE CASH FLOW 2018 2017 2016Return on assets(GAAP)10.0%11.4%8.7%Return on assets(Adjusted)*13.1%12.0%12.7%Dividend yield 3.7%2.6%2.7%2018 2017 2016Net cash from oper
3、ations$12,711$1,479$6,473Capital expenditures1(6,283)(5,227)(2,965)Proceeds from disposals 37 24 88of PP&E Net change in finance receivables 4 5 9Other investing activities 1 1(59)Free cash flow2$6,470($3,718)$3,546Discretionary pension$7,291$2,461 contributions Adjusted free cash flow$6,470$3,573$6
4、,007excluding discretionary pension contributions(in millions of dollars)2018 2017 2016Revenue$71,861$66,585$61,610Operating expenses 64,837 59,056 53,922Net income 4,791 4,905 3,422Adjusted net income*6,301 5,254 5,095Diluted earnings per share 5.51 5.61 3.86Adjusted diluted earnings 7.24 6.00 5.74
5、per share*Dividends declared 3.64 3.32 3.12per share Assets 50,016 45,574 40,545Long-term debt 19,931 20,278 12,394Shareowners equity 3,037 1,024 430Capital expenditures1 6,283 5,227 2,965Cash and marketable 5,035 4,069 4,567 securities (in millions except for per-share amounts)2Adjusted free cash f
6、low including principal repayments of capital lease obligations was$6.130 billion in 2018.1Adjusted capital expenditures including principal repayments of capital lease obligations were$6.623 billion in 2018.*See reconciliation of Non-GAAP financial measures on page A1.Dear Fellow Shareowner,Strong