1、2013 Annual Report36281.indd 13/12/14 12:38 PMFinancial HighlightsKey MetricsFree Cash Flow 2013 2012 2011 Revenue$55,438$54,127$53,105 Operating expenses 48,404 52,784 47,025 Net income 4,372 807 3,804 Adjusted net income1 4,336 4,389 4,311 Diluted earnings per share 4.61 0.83 3.84 Adjusted diluted
2、 earnings per share1 4.57 4.53 4.35 Dividends declared per share 2.48 2.28 2.08 Assets 36,212 38,863 34,701 Long-term debt 10,824 11,089 11,095 Shareowners equity 6,488 4,733 7,108 Capital expenditures 2,065 2,153 2,005 Cash and marketable securities 5,245 7,924 4,275 2013 2012 2011Return on assets(
3、adj.)1 11.6%12.0%12.6%Return on assets(GAAP)11.6%2.2%11.1%Return on equity(adj.)1 77.5%56.9%55.1%Return on equity(GAAP)77.9%13.6%50.2%Return on invested capital(adj.)1 27.6%24.6%24.2%Return on invested capital(GAAP)27.8%6.5%21.8%Dividend yield 2.4%3.1%2.8%(in millions except for per-share amounts)(i
4、n millions of dollars)2013 2012 2011Net cash from operations$7,304$7,216$7,073 Capital expenditures(2,065)(2,153)(2,005)Proceeds from disposals of PP&E 104 95 27 Net change in fi nance receivables 39 101 184 Other investing activities(179)94(257)Free cash fl ow$5,203$5,353$5,022 1 See reconciliation
5、 of Non-GAAP financial measures on page A1.YEAR FOUNDED1907EMPLOYEES395,000MILLIONCUSTOMERS9.4MILLIONDAILY ONLINETRACKING REQUESTSWORLDWIDEOPERATINGFACILITIES2,700VEHICLES INDELIVERY FLEET103,00073,500RETAIL ACCESS POINTS4.32013 DELIVERY VOLUMEDAILY FLIGHT SEGMENTS1,9553,152ALTERNATIVEVEHICLESMEMBER
6、SUPSMY CHOICENEARLY 7 MILLION47.536281.indd 23/12/14 12:38 PMDear Fellow ShareownerWere just getting started.We live in an era of continuous change and disruption.We also live in a world where many aspects of business are being transformed by cutting-edge technologies and innovative ways of thinking