1、55 Glenlake Parkway,NEAtlanta,GA UPS Annual Report 2003We seeWe see a company with a strong vision and the agility to execute that vision synchronizing global commerce.a world of opportunity.Letter to shareowners 2We see growth 6We see a world of opportunity 8UPS senior leadership 18Financial highli
2、ghts 20Selected financial data 21Financial table of contents 22Investor information 66Copyright 2004 United Parcel Service of America,Inc.All rights reserved.Vision.Execution.Growth.At UPS,we know success begins by seeing opportunities to grow the business.With a powerful brand,rapidly expanding cap
3、abilities,and a fi nely tuned network,we see a world of opportunity.Mike EskewChairman and Chief Executive OfficerDear fellow shareowners,At UPS,we see a world poised for strong and sustainable growth.And,we see a company positioned to capitalize on that growth.Letter to shareowners 3The global econ
4、omic sluggishness of the past three years is giving way to growing consumer optimism,greater business investment,decreasing inventory-to-sales ratios,and a renewed commitment to innovation,execution,and growth.Over the past year,Ive had the opportunity to meet with scores of customers and hear their
5、 stories about the need to rethink their business models and the way in which they interact with their customers,suppliers,partners,and employees.They talk about new tech-nologies,emerging global markets,and supply chain strategies to reach those markets.I walk away from these meetings energized bec
6、ause I sense that this world in transition bodes extremely well for UPS.Our people,customers,and shareowners sense it too.U.S.Package Business Remains StrongFive years ago,we extended our mission beyond package delivery to enabling global commerce by creating new services that bring buyers and selle