1、Delivering Valuein Health Care2008 Summary Annual ReportThis annual report has been printed by GLS Companies in St.Paul,Minnesota,with the highest regard for the environment.It is printed on recycled papers certifi ed by Bureau Veritas per FSC(Forest Stewardship Council)standards for Chain of Custod
2、y ensuring environmentally responsible,socially benefi cial and economically viable forest management and also using reduced VOC(Volatile Organic Compounds)vegetable-based inks.Concept and design:Infi nia GroupPhotography:Steve NiedorfBV-COC-940655Our mission is to help people live healthier lives.W
3、e seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities.We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable pr
4、ice.We support the physician/patient relationship and empower people with the information,guidance and tools they need to make personal health choices and decisions.Our valuesWe serve people through a value and performance culture based on integrity,quality,innovation,diversity and social responsibi
5、lity.The best way we can satisfy the millions of people we serveour customers and members,employees,shareholders and partnersis to execute on the fundamentals of our business to the very best of our abilities,each and every day.That means as an organization,we are accountable for adding value to the
6、 health care system.Our mission is to help people live healthier lives.Letter to ShareholdersDelivering Value in Health CarePersonalizing&Simplifying the Health Care ExperienceEnsuring Access to Quality&Affordable CareInnovative Solutions for Health CareHelping Consumers with InformationOur Business