联合健康集团UnitedHealth Group (UNH) 2012年年度报告「NYSE」.pdf

1、 2012 Annual ReportADAPTABLEENTERPRISE.CONSTANTVALUES.Helping People Live Healthier LUnitedHealth Group Center 9900 Bren Road East,Minnetonka,Minnesota 55343100-12310 4/13 2013 UnitedHealth Group.All Rights Reserved.UnitedHealth Group is a registered trademark with the U.S.Patent and Trademark Offic

2、e.72212_UHC 2012_AR_Cover.indd 1-34/4/13 1:53 PMOur mission is to help people live healthier lives.Our role is to help make health care work better for everyone.We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their comm

3、unities.We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price.We support the physician/patient relationship and empower people with the information,guidance and tools they need to make personal he

4、alth choices and decisions.The people of this company share basic values that inspire our behavior as individuals and thus as an institution:Integrity.We are dedicated to the highest levels of personal and institutional integrity.We make honest commitments and work to honor those commitments consist

5、ently.We are ethical people.We strive to deliver on our promises and we have the courage to acknowledge mistakes and do what is needed to address them.Compassion.We try to walk in the shoes of the people we serve and the people we work with.Our job is to listen with empathy and then respond appropri

6、ately and quickly with service and advocacy for each individual,each group or community and for society as a whole.We are grateful to have a role in serving people and society in an area so vitally human as their health.Relationships.We build trust through cultivating relationships and working in pr