联合健康集团UnitedHealth Group (UNH) 2009年年度报告「NYSE」.pdf

1、2009 Summary Annual ReportUnitedHealth Group Center9900 Bren Road EastMinnetonka,Minnesota 100-9409 4/10Modernizing Health CareTable of contentsIntroduction .1Letter to Shareholders.2Responsive,Efficient Service.6Increasing Access .10Containing Costs .14Personalizing the Experience.16Strengthening t

2、he Physician-Patient Relationship .18Improving Quality.20Transformative Technology .22Business Summary.26Foundations .332009 Financial Results.34Officers and Board Members.38Forward-Looking Statements.39Investor Information.40Mission and Values .inside back coverUnitedHealth Group 2009 Summary Annua

3、l ReportMission statement We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities.We work with health care professionals and other key partners to expand access to quality health care so people get the care th

4、ey need at an affordable price.We support the physician/patient relationship and empower people with the information,guidance and tools they need to make personal health choices and decisions.Our values We serve people through a value and performance culture based on integrity,quality,innovation,div

5、ersity and social responsibility.The best way we can satisfy the millions of people we serve our customers and members,employees,shareholders and partners is to execute on the fundamentals of our business to the very best of our abilities,each and every day.That means as an organization,we are accou

6、ntable for adding value to the health care system.For more information on how our 80,000 people work to fulfill our mission every day,please see our Social Responsibility Report at mission is to help people live healthier lives.This annual report is printed on recycled papers certified by Bureau Ver