Talktalk Telecom Group PLC (TALK) 2021年年度报告「LSE」.pdf

1、2021ANNUAL REPORTTalkTalk Telecom Group Limited (formerly TalkTalk Telecom Group PLC)ContentsStrategic reportIFC At a glance2 Our business model4 Our strategy6 Key performance indicators8 Business and financial review13 Principal risks and uncertainties18 Section 17224 Regulatory environment26 Corpo

2、rate social responsibilityCorporate governance30 Corporate governance35 Audit Committee report38 Directors remuneration report53 Directors report55 Directors responsibility statementFinancial statements56 Independent auditors report66 Consolidated income statement67 Consolidated balance sheet68 Cons

3、olidated cash flow statement69 Consolidated statement of changes in equity70 Notes to the consolidated financial statements108 Company balance sheet109 Company cash flow statement110 Company statement of changes in equity111 Notes to the Company financial statementsOther information116 Five year rec

4、ord(unaudited)117 Alternative performance measures118 Glossary120 Registered office120 AdvisersOver 3,000unbundled exchanges47,300high-speed Ethernet connections96%population coverageUKs largestwholesale broadband providerOver 4 million broadband customers957 millionGB average customer downloads per

5、 month2.8 millionFTTC and FTTP customers2,019employees(asat 28 February 2021)HQSalford,Greater Manchester At a glanceStay up to date at TalkTalk is the UKs leading value for money connectivity provider.We believe that simple,affordable,reliable and fair connectivity should be available to everyone.S

6、ince entering the market in the early 2000s,we have a proud history as an innovative challenger brand ensuring customers benefit from more choice,affordable prices and better services.Today,we provide Fibre,broadband,landline,TV and mobile services to over four million customers.We serve our residen