1、2016Annual Report 2016TalkTalk Telecom Group PLCTalkTalk is the UKs leading value formoney quad play provider.Ourmission is to deliver affordable,reliable,simple,and fair telecoms services for everyone.Strategic reportAt a glance.03Chairmans statement.04Operational and financial highlights.04Chief E
2、xecutive Officers review.05Chief Financial Officers statement.08Business model and strategy.12Market opportunity.15Regulatory environment.16Measuring our performance.18Principal risks and uncertainties.20People.24Corporate social responsibility.26Corporate governanceBoard of Directors and Executive
3、Committee.28Corporate governance.30Audit Committee.34Directors Remuneration Report.37Other statutory information .56Directors responsibility statement.58Financial statementsIndependent auditors report.60Consolidated income statement.65Consolidated statement of comprehensive income.66Consolidated bal
4、ance sheet.67Consolidated cash flow statement.68Consolidated statement of changes in equity.69Notes to the consolidated financial statements.70Company balance sheet.103Company cash flow statement.104Company statement of changes in equity.105Notes to the Company financial statements.106Other informat
5、ionFive year record(unaudited).110Glossary.111Financial calendar.113Advisers .113ContentsTalkTalk Telecom Group PLC Annual Report 20160101LondonManchesterServices to consumers TalkTalk provides value for money phone,broadband,fibre,TV,and mobile to UK homes,differentiated by a clear and simple tarif
6、f structure,low prices,flexibility and theinclusion of valuable services,such as unlimited broadband usage and HomeSafe,our market-leading network-based security service.We also offer mobile services to our phone and broadband customers through aMobile Virtual Network Operator(MVNO)agreement with Vo