Talktalk Telecom Group PLC (TALK) 2018年年度报告「LSE」.pdf

1、2018Simple,affordable,reliable and fair connectivity foreveryone.Annual Report 2018 TalkTalk Telecom Group PLCContentsStrategic reportHighlights.01At a glance.02Chairmans introduction.04ChiefExecutive Officers review.05Business model.07Our strategy.08Regulatory environment.12Measuring our performanc

2、e.16Chief Financial Officers statement.18Principal risks and uncertainties.22People.27Corporate social responsibility.30Corporate governanceBoard of Directors and PLC Committee.32Corporate governance.34Audit Committee report.39Directors remuneration report.42Directors report.59Directors responsibili

3、ty statement.61TalkTalk is the UKs leadingvalue formoney connectivity provider.Ourpurpose is to deliver simple,affordable,reliable and fair connectivity foreveryone.Stay up to date at Financial statementsIndependent auditors report.62Consolidated income statement.70Consolidated statement of comprehe

4、nsive income.71Consolidated balance sheet.72Consolidated cash flow statement.73Consolidated statement of changes in equity.74Notes to the consolidated financial statements.75Company balance sheet.110Company cash flow statement.111Company statement of changes in equity.112Notes to the Company financi

5、al statements.113Other informationThree year record(unaudited).117Alternative performance measures.118Glossary.119Financial calendar.IBCAdvisers.IBCHighlightsOperational Highlights Customer base(1)growth of 192k(2017:49k decline),with positive net adds in both Consumer and B2B,takingtheclosing base

6、to 4,139k Q4 net adds(1)of 109k(Q4 2017:22k)represents our highest ever quarterly net adds number and exceededguidancedue to particularly strong performance in Wholesale Lowest ever full year churn(1)of 1.22%(2017:1.45%),with Q4 at 1.16%(Q4 2017:1.40%)Over 2 million customers now on Fixed Low Price