Talktalk Telecom Group PLC (TALK) 2017年年度报告「LSE」.pdf

1、2017Annual Report 2017 TalkTalk Telecom Group PLCContentsStrategic reportHighlights 01At a glance 02Chairmans introduction 04FY17 business review 05Business model and strategy 08Measuring our performance 12Regulatory environment 14Chief Financial Officers statement 18Principal risks and uncertaintie

2、s 22People 26Corporate social responsibility30Corporate governanceBoard of Directors and PLC Committee 32Corporate governance 36Audit Committee report 41Directors remuneration report 44Directors report 63Directors responsibility statement 65Financial statementsIndependent auditors report 66Consolida

3、ted income statement 73Consolidated statement of comprehensive income 74Consolidated balance sheet 75Consolidated cash flow statement 76Consolidated statement of changes in equity 77Notes to the consolidated financial statements 78Company balance sheet 110Company cash flow statement 111Company state

4、ment of changes in equity 112Notes to the Company financial statements 113Other informationFive year record(unaudited)117Glossary 118Financial calendar 120Advisers 120TalkTalk is the UKs leading value formoney connectivity providerOurmission is to deliver simple,affordable,reliable and fair connecti

5、vity foreveryoneStay up to date at Strategic reportOperational highlights Headline EBITDA+17%to 304m Customer base returned to growth in Q4(+22k)with positive net addsinRetail and Wholesale Q4 churn reduced to 1.40%(Q3:1.64%)Over 1 million customers now on new Fixed Low Price Plans(FLPP)with59%of On

6、-net Retail base in contract Strong growth in TalkTalk Business Ethernet base(+8k)fuelling Datarevenue growth New operational structure and fewer,simpler priorities to drive growth Review of mobile strategy to create alternative,less capital intensive offering Leverage reduced to 2.57x,new debt faci