1、The Best-Run Businesses Run SAP 2012 AnnuAl report Helping tHe World run Better In a world of accelerated change,we are at an inflection point.Companies today need to be able to react and adapt rapidly to this change.SAP innovations are helping the world run better by enabling our 232,000 customers
2、to run more efficiently,be closer to their own customers,motivate their employees,gain real-time insight into their business,and optimize scarce resources.Our innovations matter to our customers.Our innovations matter to people.Our innovations matter to the world.We help the world run better and imp
3、rove peoples lives.Key FactsPerformance Summary millions,unless otherwise stated 20122011Changein%Financial key performance indicators Software and cloud subscriptions(IFRS)4,9284,12519Non-IFRS adjustments730n.a.Software and cloud subscriptions(non-IFRS)5,0014,12521Software and software-related serv
4、ice revenue(IFRS)13,16511,31916Non-IFRS adjustments 8127200Software and software-related service revenue(non-IFRS)13,24611,34617Total revenue(IFRS)16,22314,23314Non-IFRS adjustments 8127200Total revenue(non-IFRS)16,30414,26014Operating profit(IFRS)4,0654,88117Non-IFRS adjustments 1,148171n.a.Operati
5、ng profit(non-IFRS)5,2144,71011Operating margin in%(IFRS)25.134.327Operating margin in%(non-IFRS)32.033.03Free cash flow 3,2813,3301Net liquidity 2,5021,636253Days sales outstanding(DSO)59602Equity ratio(total equity as a percentage of total assets)52.854.73research and development Research and deve
6、lopment expenses 2,2531,93916Research and development expenses as a percentage of total revenue(non-IFRS)13.913.90Number of employees in research and development at year-end1)18,01215,86114Shares and dividend Weighted average shares,basic in millions 1,1921,1890Earnings per share in 2.372.8918Divide