1、 1 Dear shareholders,colleagues,customers,and partners:While the start of a new decade typically brings hope,we quickly saw the world come to a near standstill in 2020,confronted by compounding crises:a public health and economic crisis,persistent issues of systemic racial injustice and inequity,and
2、 the devastating effects of climate change.It is easy to fall prey to pessimism,or the sense that we individually or as a company cant make a difference.But helplessness is corrosive to hope,and hope plus work is what is required.Amid this disruption,whats clear is that we have a once-in-a-generatio
3、n opportunity to harness digital technology to define the world we want to live in.And for that,I am optimistic.It is in times like these that our ability to stay true to Microsofts mission and corporate purpose is of the utmost importance.As a company,we are steadfast in our mission to empower ever
4、y person and every organization on the planet to achieve more.Our mission is enduring.It drives who we are and everything we do,emphasizing our passion to empower both people and the lasting institutions they build.And it means we must always use technology to help address the worlds challenges,not
5、create new ones.Im proud of how our ecosystem of customers and partners has stepped up over the past year to help people and organizations in every country use technology to be resilient and transform during the most trying of circumstances.Weve acted as digital first responders to the worlds first
6、responders,supporting those on the front lines,from healthcare,to education,to public sector,to critical manufacturing,grocery,and retail.And were helping organizations navigate the response,recovery,and reimagine phases of the crisis,equipping them not only to stay open for business but to innovate