Medibank Private Ltd (MPL) 2004年年度报告「ASX」.pdf

1、feelingbetterAnnualReport 2004To contact us or find the location of your nearest Retail CentrePhone132 331Emailask_.auVisit .auWrite to usMedibank PrivateGPO Box 9999in your capital cityMedibank Private LimitedABN 47 080 890 259is a registered not-for-profithealth benefits organisation.ContentsAbout

2、 Medibank Private 2Chairmans Report 4Managing Directors Report 6Leading in Private Health Insurance 8Member Services 10Health Care Partners 14Health and Wellbeing Solutions 16Community Involvement 18Employee Engagement 20Public Advocacy 22Board of Directors 24Group Executive 26Corporate Executive 27

3、Strategic Business Unit Managers 28Financial Statements including Directors Report and Corporate Governance Statement 32Retail Centres 64Priyanka(right)A Medibank Private Sales ConsultantMedibank Private Annual Report 2004 1Our vision to be recognised as the leader in private health insurance in Aus

4、traliaOur mission building a performance organisation that unites,engages,empowers and recognises our peopledelivering a great member product at affordable prices through consistent and excellent service experiencebeing profitable and sustainable,with the capacity to invest and innovate for the bene

5、fit of our membersbeing a growing and efficient business that improves shareholder valuegiving life to the statement“I feel better now”Our valuesact with integrity:care about your needs:respect all people:be innovative:steward of members contributions2 Medibank Private Annual Report 2004Medibank Pri

6、vate has continued to build upon last years improvedfinancial position,with a strong performance in 2003-04,making afurther contribution to building a sustainable business.Our improvedfinancial position propels us to pursue our mission to provide the bestvalue in the private health insurance industr