1、redefiningbetter Annual Report 2020Cover In FY20,we expanded extras cover so customers could claim for virtual consultations for services including physiotherapyThis report is part of our suite of reporting for the 2020 financial year.You can find more information about our performance in our Full Y
2、ear Results Investor Presentation&Sustainability ReportContentsAbout Medibank 1 Financial summary 2 Business snapshot 3 Chairmans message 4 CEOs message 5Creating value for our stakeholders 6 COVID-19 support 7 Better products and services 8 Better healthcare 12 Better business 16 Our sustainability
3、 highlights 20Operating and financial review 22Directors 30 Executive leadership team 33 Corporate governance statement 35 Directors report 45 Remuneration report 48Financial report 73 Consolidated statement of comprehensive income 74 Consolidated statement of financial position 75 Consolidated stat
4、ement of changes in equity 76 Consolidated statement of cash flows 77 Notes to the consolidated financial statements 78 Directors declaration 121 Auditors independence declaration 122 Independent auditors report 123Shareholder information 131Financial calendar 133Corporate directory 133redefiningbet
5、ter Annual Report 20202020 full year results Investor presentationCraig Drummond Chief Executive Officer|Mark Rogers Chief Financial Officer20 February 2020Sustainability Report 2020betterfor afutureDeliver differentiatedproducts and servicesfor customersContinue to improvehealthcare valuefor custom
6、ersExpand the offering for customers and grow the businessHealth,Support,ValueSimple,Easy,Affordable Better Healthfor Better LivesHealth insuranceDiversified insuranceHealth servicesTravel insurancePet insuranceLife insuranceHomecareTelehealth and digitalIntegrated careand coordinationEveryone in Au