1、Annual Report 2011For every breathA good year For Better HealthChairmans Report 6Managing Directors Report 8Board of Directors 10Group Executive 12Key achievements for 2010/11 12Group results 13Business results 15Private health insurance 16Diversified insurances 22Medibank Health Solutions 26Mediban
2、k community 29Our people 32Corporate Governance Statement 38Directors Report 44Financial Reports 60Medibank locations 117 Contents2Medibank Annual Report 2011In a world where we fly people into space and build buildings to the sky,why is it that somehow,good health has become optional-rather than a
3、basic right?In the lucky country,good health cant just be about good luck or beating the system,or who you know.In fact,the system should never get in the way of simple care and peace of mind.Thats why we exist to use our strength,our experience,our smarts-to ensure people feel safe and are better o
4、ff,inside a health system that can sometimes forget our human dignity.We exist,so when a parent looks into the eyes of their sick child,thats all theyre thinking about.And when its 2am and someone doesnt feel quite right,we exist to provide some practical peace of mind.When alls said and done,we exi
5、st so when Australians and New Zealanders are worried about health,whether at home,work or play,theyre not alone.And when we seek to lead a healthier life,we can.Medibank.For Better Health.We can.Our BeliefOur PurposeOur Values34Medibank Annual Report 20115For Better HealthMedibanks 2011 annual repo
6、rt presents a company in transformation.Our evolution into a fully-fledged healthcare company one offering both health insurance and health solutions-is clearly evident in the Managing Directors report that follows as well as the commentary about the organisations activities and achievements during