Medibank Private Ltd (MPL) 2013年年度报告「ASX」.pdf

1、Annual Report 2013Who we areContentsOur services and adaptive organisation .4Our results .5Chairmans report .6Managing Directors report .8Our strategy .10Our people .12Our corporate responsibility .14Private health insurance .16 Overseas Student Health Cover Cover for visitors to Australia Medibank

2、AHMMedibank Health Solutions .18 Diversified insurances .20 Life insurance Pet insurance Travel insuranceSponsorships .21Board of Directors .22Executive team .23Financial report including Corporate governance statement,Directors report and financial statements.24At Medibank,we stand For Better Healt

3、h.For Better Health-these three simple words sit at the heart of everything we do.They define why we exist and what we stand for.For Better Health means seeing every interaction with our customers as an opportunity to build a relationship.That makes these three things possible:We are Medibank-an int

4、egrated healthcare company that provides both private health insurance and health solutions.We see ourselves as a leader in health assurance and we continually strive to deliver the highest quality products,customer service and value for money.We create and sustain relationships in the health system

5、 supporting our customers and using our scale and strength to their advantage.We are committed to helping our members better manage and improve their health and wellbeing through medical treatment as well as preventative action at all life stages.We are passionate about building a better health syst

6、em that places the individual at the centre of the service experience and is sustainable for the long term.Medibank is united through four key Values that were developed and refined by our employees.Our Values define the how of everything that we do.They are the guiding principles of our business,re