Hiscox, Ltd. (HSX) 2021年年度报告「LSE」.pdf

1、 YearEnd21Hiscox LtdReport and Accounts 2021Opportunity knocksAki Hussain,our new Group Chief Executive Officer,sees opportunities everywhere for Hiscox.He discusses his vision for the future,how he measures success,and Hiscoxs growth ambitions.People matterEmployees from across the business talk ab

2、out the key developments in their areas during 2021,and what the human value means to them.At your serviceHear from the frontline about how we focus on having conversations,not just transactions,with customers.Opportunity knocks Q&A with Aki HussainGroup Chief Executive Officer2An Englishman in New

3、York Q&A with Kevin KerridgeChief Executive Officer,Hiscox USA14 Euro vision Q&A with Robert DietrichChief Executive Officer,Hiscox Europe34Re birth Q&A with Kathleen ReardonChief Executive Officer,Hiscox Re&ILS60Rising tide Q&A with Dan AlpayLine Underwriter Flood,Hiscox London Market92Recruitment

4、driver Q&A with Vanessa NewburyHR Director and Head of Recruitment126Model citizen Q&A with Robert CatonDirector of Underwriting Risk and Reinsurance132 Q&A:with Chloe GarbuttInsurance Expert,Hiscox UKAt your serviceExcellent customer service is central to the Hiscox proposition,and it all begins wi

5、th the people on the front line taking the calls.Chloe Garbutt,whose photo features on the cover,works in the Hiscox Customer Experience Centre in York in a sales and service role as part of our UK home insurance team.Q:How did you come to work at Hiscox?A:I applied when I was 18,straight out of col

6、lege.At the time,I was working as a kickboxing instructor,so this was a bit of a change of scene!Ive grown so much though,as a result of my work at Hiscox.Every day youll get asked a question that youve never had to answer before.Insurance can be complicated,so its understandable that people would h