1、2003 Annual ReportEmerson has developed a broad array of capabilities,from consulting expertise to industry-transforming products and comprehensive service platforms.By helping our customersincrease productivity and quality,we help them to help their customers and to improve theway they do business.
2、And we continue to increase our lead in next-generation solutions for new markets that will fuel our growth.We provide convenience stores with best-in-class tech-nologies and monitoring services for their heating,cooling,and refrigeration equipment to optimize efficiency andreliability.The result:lo
3、wer operating costs and a morecomfortable and convenient environment for customers.Page 10Emerson Climate TechnologiesSolutions that benefit our customers.We help oil refineries and power plantsincrease uptime and optimize performance.The result:a better bottom line and more reliable petroleum produ
4、cts and electricpower for customers.Page 6Emerson Process Managementand their customers.We help protect business networksby sustaining power for critical operations.The result:reliabilitythat keeps systems“up,”businessrunning,and customers satisfied.Page 14Emerson Network PowerWe help factories impr
5、ove productivity and drive down costs.The result:increasedoutput,operational and energy savings for manufacturers,and better-qualityproducts for their customers.Page 18Emerson Industrial AutomationEmerson completed fiscal year 2003 with positivemomentum across the company,led by rising sales and ear
6、nings and outstanding operational performance.We strengthened the balance sheet;increased globalmarket penetration,operating margins and capital efficiency;and delivered strong cash flow performancethroughout the year.Business investment in the United States and WesternEurope remained weak,reflectin