西维斯健康CVS Health（CVS） 2004年年度报告「NYSE」.pdf

1、CVS Corporation 2004 Annual ReportAt CVS,its all in a days work.h_cvrs_narrative 3/17/05 12:17 PM Page+3Another customer finds relief.From a toddlers ear infection to a flare up of asthma,illnesses oftenhave little regard for the clock.CVS has been doing its part to help,with approximately 60 percen

2、t of our stores offering 24-or extended-hour service.Its just one of the many ways we make our pharmacyexperience“CVS easy.”After all,the pharmacy accounts for 70 percent of our overall sales.CVS has a 13.5 percent share of theretail pharmacy market nationally,and we fill one in every fiveprescripti

3、ons in markets where we operate.Thanks to the Pharmacy Service Initiative(PSI)we launched in 2003,CVS is also making sure that prescriptions are“ready whenpromised”at any hour.Our pharmacy initiatives have freed up ourpharmacists to spend more time counseling customers as well.As aresult,customer se

4、rvice scores posted healthy gains in 2004.To realizesimilar benefits in the acquired Eckerd stores,we completed thetraining of more than 11,000 pharmacists and pharmacy supportpersonnel on CVS systems,service processes,and standards.With more than 5,300 retail stores throughout the country and moreo

5、n the way,CVS is well positioned to benefit from long-term pharmacygrowth trends.The U.S.population is aging,healthcare costs are rising,and pharmaceuticals remain often the most cost-effective form oftreatment.Thats why patients,managed care companies,and employerswill likely embrace the many new d

6、rugs now in the pipeline for cancer,Alzheimers,and other diseases.Meanwhile,patents are set to expire onseveral popular branded drugs,and our pharmacies will be stocked withlower-cost generic equivalents as they become available.2:00amh_cvrs_narrative 3/17/05 12:18 PM Page+61Supported by the latest