蒙特利尔银行 (BMO) 2008年年度报告「TSX」.pdf

1、Defining great customer experience191STANNUAL REPORT 2008I value a clear plan for theretirement I want.I appreciate a bank that can help my company in good times and bad.Who will explain all my mortgage options so that I actually understand?Thanks for giving me the advice that makes sense for me.mak

2、ingsense of it all.Defining great customer experience begins withBMO gratefully acknowledges our customers who so generously gave their time and portraits to this annual report.BMOs vision to be the bank that defines great customer experience galvanizes our organization and encourages everyone of ou

3、r 37,000 employees to help us succeed.In everything we do,we define great customer experience.We do so by helping our customers make sense of their financiallives,and by bringing clarity to the complexities of money.Adolphe A.Tinling President and Principal Designer Adolphe Anthony T.Design Internat

4、ional and AssociatesMontreal,QuebecLinda Knight CEO,CarePartnersWaterloo,OntarioScott Saxberg President and CEO,Crescent Point Energy TrustCalgary,AlbertaMaria Monreal-CameronPresident and CEO,Hispanic Chamber of Commerceof WisconsinMilwaukee,WisconsinOur Operating GroupsWho We AreA Canadian-based N

5、orth American bank,established in 1817,BMOFinancialGroup is highly diversified.We work with millions of personal,commercial,corporate and institutional customers through our operating groups:Personaland Commercial Banking Canada,Personal and Commercial Banking U.S.,PrivateClient Group and BMO Capita

6、l Markets.Our 37,000 employees are dedicated tomaking BMO the bank that defines great customer experience.Our approachis relationship-driven.In every business,our focus is on customers and onalways improving our overall performance.We are proud of what we do andwhere we work.And we believe in giving