1、Public Administrationand ManagementCustomer Serviceand Smart AssistantsSocial Servicesand InfrastructureOperator Best PracticesAI Large Model Empowering Verticals Use CasesPublic Administrationand ManagementCustomer Serviceand Smart AssistantsSocial Services and InfrastructurePublic Administrationan

2、d ManagementCustomer Serviceand Smart AssistantsSocial Servicesand InfrastructureForewordSihan Bo CHENHead of Greater ChinaGSMAAs the mobile communications industry enters the era of 5G and 5G-Advance,AI is revolutionizing sectors at an unprecedented pace.Amid this sweeping wave of change,Chinese op

3、erators are leading and exploring new business directions and models,shifting from traditional mobile operators to high-tech information service providers.I am honored to witness and participate in this historical evolution,particularly in the exciting journey of empowering vertical industries with

4、5G and AI technologies.Since the 5G boom,we have released the 5G in Verticals in China globally for three consecutive years.These cases highlight innovative 5G applications across various sectors,showcasing Chinas strategic insights in harnessing the full potential of 5G.This offers valuable benchma

5、rks for the global advancement and integration of 5G technology in industry applications.The application of AI large models in vertical industries saw explosive growth in 2024.This growth is driven by two key factors.Firstly,the maturation and optimization of large models have led to unprecedented a

6、ccuracy and efficiency in practical applications,laying a robust foundation for deep industry integration.Secondly,the digital age has spurred a sharp increase in demand for intelligent,automated,and personalized services across various sectors,creating a vast market and limitless possibilities for