1、Exclusive insights from 1,000 senior banking executives All in on AI:The Next Wave of Digital Transformation in Banking C ON TEN T S Executive summary Key findings Landscape:A new spin on transformation Opportunity:All eyes are on Gen AI Leaders:Bold moves from the top Imperative:Banks still hunger

2、for agility Customer experience:Things are getting personal Data:Everything hinges on the right data Theres always a new horizon About the research 35610121517192225The Global Banking Benchmark Study is a survey of more than 1,000 senior banking executives around the world.It is part of our ongoing

3、research program focused on digital transformation trends in financial services.To access more reports,articles and case studies,visit generative AI(Gen AI)burst onto the scene in late 2022 with the launch of OpenAIs ChatGPT,it captivated the worlds imagination.The banking industry was no exception.

4、AI is not new to banking.Banks have used it for years to automate insight generation,augment employee skills,eliminate repetitive tasks and more.But Gen AI is different.It creates original content,understands natural language and adapts to contextual nuances.Banks have begun to explore what Gen AI c

5、an do.They have experimented,weighed the risks and rewards and have worked to understand the value that Gen AI can bring to the business,customers and employees.While some banks are using Gen AI tools for everything from streamlining credit scoring to delivering personalized financial alerts,the ind

6、ustry has been cautious about it,largely due to regulatory constraints and fears about financial and reputational risk.Many banks are still in the process of establishing Gen AI policies and governance,and 30 percent of U.S.banks dont allow employees to use Gen AI tools at work.This years Global Ban