大家樂集團：201819可持續發展報告.pdf

1、可持續發展報告2018/19Sustainability ReportAbout Caf de Coral Group 關於大家樂集團Sustainability Governance under the Leadership of the Board of Directors 董事局帶領的可持續發展管治Our Approach to Sustainability 我們的可持續發展措施Report from the Management Board 管理局報告26310Total Customer Satisfaction 全面顧客滿意度12Investing in Our Community

2、 回饋社會46Focus on People 關顧員工28Resource Optimisation 資源優化62Contents目錄1324Guiding Policies,Management Approach and Relevant Laws and Regulations 主導政策、管理方法與相關法律及規例About this Report 關於本報告Awards and Recognitions 獎項及榮譽Appendix I 附錄 I Appendix II 附錄 II80878284HKEX ESG Reporting Guide Index 香港聯交所環境、社會及管治報告指引

3、索引About Caf de Coral Group 關於大家樂集團2Sustainability Report 2018/19 可持續發展報告About Caf de Coral Group關於大家樂集團In 1968,the Caf de Coral Group(the“Group”)pioneered the concept of Hong Kong-style fast food.Caf de Coral has since grown to become a household name and“Hongkongers Canteen”.For the past 50 years,o

4、ur commitment in serving customers has led us to expand from a small shop to one of Asias largest publicly listed restaurant and catering groups,with a branch network spanning all the 11 cities in the Greater Bay Area.Headquartered in Hong Kong,our business covers quick service restaurants(“QSR”),in

5、stitutional catering,casual dining chains,and food processing and distribution across Hong Kong and Southern China.Our operations now include 358 stores in Hong Kong and 107 stores in Mainland China.大家樂集團（集團）於一九六八年首創香港風格快餐概念，自此大家樂這名字家喻戶曉，成為香港人的大食堂。過去五十年，集團致力為顧客提供優質服務，由一間小店發展成為亞洲最大的上市餐飲集團之一，分店網絡跨越大灣區

6、十一個城市。集團總部設於香港，在香港及南中國地區從事速食餐飲、機構飲食、休閒餐飲及食品產製分銷業務，在香港和中國內地分別經營358間和107間分店。Key Strategic Businesses主要策略性業務Hong Kong Casual Dining香港休閒餐飲10.7%Hong Kong QSR&Institutional Catering香港速食餐飲及機構飲食73.8%Revenue Distribution收入分佈(for the year ended 31 March 2019)465(As of 31 March 2019)(截至二零一九年三月三十一日)Total revenu