大家樂集團：201920可持續發展報告.pdf

1、可持續發展報告Sustainability Report2019/20About the Caf de Coral Group 關於大家樂集團Sustainability Governance under the Leadership of the Board of Directors 董事局帶領的可持續發展管治Our Approach to Sustainability 我們的可持續發展措施Report from the Management Board 管理局報告About this Report 關於本報告Awards and Recognitions 獎項及榮譽Appendix I G

2、uiding Policies,Management Approach and Relevant Laws and Regulations 附錄 I 主導政策、管理方法與相關法律及規例Appendix II HKEX ESG Reporting Guide Index 附錄 II 香港聯交所環境、社會及管治報告指引索引2 3 6 12 85 87 89 92 Contents目錄14Total Customer Satisfaction全面顧客滿意度150Investing in Our Community回饋社會332Focus on People關顧員工268Resource Optimi

3、sation資源優化4About the Caf de Coral Group關於大家樂集團Established in 1968,the Caf de Coral Group(the“Group”or“Caf de Coral”)is a Hong Kong-style fast food pioneer.For over 50 years,we have served customers with dedication and quality,and our brand has grown to become a household name and the“Hongkongers Can

4、teen”.We are now one of the largest publicly listed restaurant and catering groups in Asia.Headquartered in Hong Kong with 356 stores locally and 114 stores in southern Mainland China,our business includes quick service restaurants(“QSR”),institutional catering and casual dining chains,as well as fo

5、od processing and distribution.Our branch network now spans across the 11 cities of the Greater Bay Area.大家樂集團（集團或大家樂）創立於一九六八年，是香港風格快餐的先驅。過去五十多年來，我們一直竭誠為顧客提供優質服務，令我們成為了家喻戶曉的品牌，並獲得香港人的大食堂的稱譽。我們現時是亞洲最大的上市餐飲集團之一。集團總部設於香港，在香港及南中國地區分別經營三百五十六間和一百一十四間分店，業務涵蓋速食餐飲、機構飲食、休閒餐飲及食品產製分銷。我們的分店網絡覆蓋大灣區十一個城市。Key Strat

6、egic Businesses主要策略性業務Total revenue總收入HK$7,963.1 Million百萬港元18,832(As of 31 March 2020)(於二零二零年 三月三十一日)Size of workforce員工人數Our Business Performance in Numbers(2019/20)集團業務表現之重要數字（二零一九二零年度）Total operating costs總營運成本HK$7,713.9 Million百萬港元470(As of 31 March 2020)(於二零二零年三月三十一日)Total number of stores in