SFINTRA-CITY：2023Environmental,SocialandGovernanceReport.pdf

1、ContentsGovernance Building a Cornerstone,Drawing a Grand Plan TogetherCorporate Governance14Risk Management16Business Ethics19Information Security2101Report Description2Statement of the Board3Chairman of the Board and CEO Statement4Highlights of the YearHighlights of ESG Performance5Awards6Manageme

2、nt of SustainabilityCommunication with Stakeholders7Determination of Materiality Issues9Issue Materiality Analysis Process9Materiality Matrix10United Nations Sustainable Development Goals Response12Environment Green Actions for a Low-carbon FutureTackling Climate Change26Practicing Low-carbon Operat

3、ion3202Society Teaming up for Greater HarmonyA Sound Talent Pool36Riders and the Sharing Economy44Serving the Community54Further Cooperation with Communities55Urban-Rural Development57Promoting the Industry Development5803Service Sincerity and Precision,Dedication to ExcellenceProviding Quality Serv

4、ices62Product Responsibility62Product Enhancement and Innovation63Customer Experience and Customer Complaint Management64Responsible Procurement6504AppendixESG Key Performance Overview68ESG Index73Third-party Assurance Report77ESG REPORT 20232Report DescriptionReport DescriptionHangzhou SF Intra-cit

5、y Industrial Co.,Ltd.(“SF Intra-city”,“We”or the“Company”)is pleased to present the 2023 Environmental,Social and Governance Report(the“ESG Report”,which has been prepared in accordance with the ESG Reporting Guide as set out in Appendix C2 of the Rules Governing the Listing of Securities on the Sto

6、ck Exchange of Hong Kong Limited(the“Listing Rules”).We strictly adhere to the core principles of“Materiality”,“Quantitative”,“Balance”and“Consistency”in the ESG Reporting Guide.PrinciplesOur ResponseMaterialityThe issues covered in the report should reflect the significant impacts of the company on