1、 2024 LEXISNEXIS RISK SOLUTIONS PAGE 1 2024 LEXISNEXIS RISK SOLUTIONS PAGE 2Organizations drive growth by gaining and keeping customers,cutting spending and stopping fraud.They cant do these things well if they dont trust who their customers are.Many organizations worldwide increase confidence in co

2、nsumer identity by joining LexisNexis Risk Solutions collaborative networks.Joining a network that shares data across sectors,engagement channels and customer journey stages can help organizations to improve customer experience and detect more fraud risk,increasing growth potential.A siloed,shallow

3、or narrow view of consumer identity can make organizations doubt genuine customers and act with caution,eroding growth potential.Executive Summary 2024 LEXISNEXIS RISK SOLUTIONS PAGE 3However,consumers say they are less likely to transact with organizations after an identity fraud incident.Amid incr

4、eased digitalization and automation,consumers expect enhanced security with a superior customer experience at every interaction.Its a complex but non-negotiable task for organizations to remain competitive.This calls for more sophisticated and detailed operations,all of which need to perform across

5、multiple customer experiences and offerings.The stakes are high,with rising costs,a narrowing path to customer satisfaction and increasing fraud exposure only ever a few too many mistakes away.Fortunately,there is a clear course forward.Organizations can drive more sustainable growth by building tru

6、st in each users identity.Extra confidence supports key performance indicators across the organization:New customer onboarding speeds up,loweringabandonment and acquisition costs Experiences become safer and more convenient,improving customer retention Unnecessary manual reviews go down,improvingope