1、Understanding consumer insurance preferences and behaviors What Homeowners WantL E X I S N E X I S H O M E I N S U R A N C E CO N S U M E R I N S I G H TS ST U DYExecutive Summary.1Introduction.2Part 1:Homeowners value home insurance and are willing to pay more to be properly covered.4 One-third of

2、homeowners shop home insurance regularly,and renewal is a prime opportunity to engage them.4 Homeowners lack specific policy knowledgeand may be making incorrect assumptions about their home insurance .7 Most homeowners assume their carrier or agent is making sure they have adequate coverage .9Part

3、2:Homeowners split into two main segments:Set it&Forget it and Insurance Involved.11Part 3:Mobile inspection methods can help carriers meet homeowners expectations and improve risk assessment .14Turn challenges into opportunities with mobile inspection methods.18How we can help .19Methodology .20Abo

4、ut the authors.21Sources.22Table of ContentsExecutive SummaryThe LexisNexis Home Insurance Consumer Insights study reveals that seven out of 10 homeowners expect their carrier to play a prominent role in ensuring they have the coverage they need.Are carriers meeting this expectation?Homeowners care

5、about getting the right coverage.Whats more,theyre willing to pay higher premiums for it.In general,homeowners lack detailed knowledge about their policy,including coverage specifics and limits but 70%are interested in learning more about potential risks to their home.Most homeowners believe they ow

6、n the responsibility for collecting information to determine coverage but lean on their carrier to help ensure theyre properly covered.At application and renewal,nearly eight out of 10 homeowners assume some or all responsibility for collecting or providing information about their home.However,70%of