1、5 Essential Steps to Enhancing Interactions with Conversational AI Everything you need to know to select the right solution and begin successfully automating customer relationships 2Conversational AIUnderstand better,engage faster anddelight customerswith every interaction04Introduction08STEP 2:Pick

2、 the righttechnology06STEP 1:Identify your use case(s)14STEP 3:Outline a winningstrategy32ClosingThoughtsContents/Checklist26STEP 5:Prepare for whatcomes next 30BONUS STEP:Reducing project risk22STEP 4:Keep humansin the loop Keep track of your progress towards transformation4Artificial intelligencei

3、s serious business.As advancements in technology continue to grow exponentially,AI has quickly begun to permeate through to almost every corner of our lives as consumers.Everything from commercial flight planning to your email inbox spam filter is powered by some form of an algorithm or other design

4、ed to increase efficiency,minimize costs and,ultimately,make life easier.There is no clearer case for this than in customer service.AI spending in 2023 capped out at around$150 billion.Experts predict it to surpass$300 billion by 2026,with 38%of businesses citing CX as their primary business objecti

5、ve for AI1.5 essential steps to enhancing interactions with conversational AI 5This meteoric rise has naturally brought with it an incredible amount of noise.Gartner revealed in a recent market guide that 31%of CIOs have already deployed or are in short-term planning to deploy a conversational AI pl

6、atform2.Any customer-facing brand that is not already making moves in this direction runs the risk of being left behind by the competition.But the question remains:how does one arrive at the right conversational AI solution?One that not only delivers a marked return on investment but also genuinely