1、NEW DATA ON EMOTIONAL INTELLIGENCE,WELLBEING,AND THE EMOTIONAL RECESSIONSTATE OF THE HEART 2024The worlds largest study of emotional intelligence since 2011GLOBAL REPORTTHE EMOTIONAL INTELLIGENCE NETWORKSTATE OF THE HEART GLOBAL 2024IN THIS REPORTCEO LETTER INTRODUCTIONONE:GLOBAL EQ DECLINESTWO:THE

2、EMOTIONAL RECESSIONTHREE:GEN Z MENTAL HEALTH CRISISFOUR:GENDER GAP IN POST-COVID ERAFIVE:BURNOUT RISING ACROSS INDUSTRIESSIX:GEOGRAPHIC REGIONSABOUT STATE OF THE HEART4611151928353746EXECUTIVE SUMMARYGlobal emotional intelligence scores have declined for four consecutive years.From 2019 to 2023,glob

3、al average emotional intelligence scores de-clined 5.54%;scores on every individual competency also dropped.The world has entered an“emotional recession”-characterized by low well-being and high burnout.Wellbeing scores declined for the past four years,dropping 5.3%.Gen Z faces a mental and emotiona

4、l health crisis fueled by loneliness and so-cial isolation.In the workplace,53.7%of Gen Z scored in the low satisfaction category-signaling especially high risk for disengagement and burnout for younger workers.A striking gender divide has emerged in the post-pandemic era.Starting in 2021,womens emo

5、tional intelligence and 75%of womens life success fac-tor scores rebounded,even as mens scores continued multi-year declines.While lagging wellbeing is a cause for concern,the overall trend for women is positive.Workplaces across industries face rapid change in the post-pandemic era,due to a range o

6、f challenges including the transition to hybrid work and the rise of AI.From 2021 to 2023,burnout increased in 65%of workplace sectors in the study.Emotional intelligence scores are not evenly distributed throughout the world.Oceania has the highest average emotional intelligence,and Asia the lowest