1、0 2024 Copyright owned by one or more of the KPMG International entities.KPMG International entities provide no services to clients.All rights reserved.Maximizing SaaS valueKPMG and HFS Research Cloud Adoption SurveyLeveraging managed services for digital transformationKPMG I the Difference.1 2024 C

2、opyright owned by one or more of the KPMG International entities.KPMG International entities provide no services to clients.All rights reserved.ForewordHowever,the move to software as a service(SaaS)is not a one-and-done endeavor.Without ongoing platform management,companies may face unexpected cost

3、s,poor user adoption,or problems with systems integration and data management.Ultimately,they may fail to maximize value of the platform,missing opportunities for continual transformation.As a result,functional leaders are increasingly using managed services to get the most from their SaaS platforms

4、 after implementation.In this model,often called managed SaaS or SaaS optimization,service providers help with software updates,configuration,process improvement,training,data governance,analytics,change management,and more all on an ongoing basis,designed to achieve the target outcomes in the busin

5、ess case.Each business function from information technology(IT)to finance,human resources,risk,and others plays a critical role in digital transformation.In their quest to become more responsive,resilient,and competitive,many functions are adopting cloud platforms.But how effective is this model?Are

6、 companies using it to meet the fast-changing needs of business functions and drive strategic priorities,or are they focused more on keeping systems current?To find out,we worked with HFS Research to survey more than 700 companies that are actively using managed services for SaaS optimization,and we