1、Unlocking the potential of generative AI in CXeBookWith research insights by How do I pay for my order?You can pay with your credit card ending with*55.Ready to proceed?Hi Jenny!I see you tried to amend your order#873378.Can I help you?Sure.When you are ready,just go to:Complete order.Let me run thr

2、ough the details with my team one more time.Unlocking the potential of generative AI in CX 2Artificial intelligence(AI),particularly generative AI(GenAI),has captured the attention and imagination of the world.GenAI democratized innovation,enabling businesses of all sizes to harness its power.Unlike

3、 traditional AI models,GenAIs unique capability lies in its aptitude for creating new content from existing data sets,such as text,audio,video,images,and code,in response to concise prompts.This makes GenAI a driving force in overcoming the“sea of digital sameness”by enabling businesses to create hi

4、ghly personalized,dynamic and efficient interactions throughout the customer journey.According to IDCs Future of Customer Experience Survey,Asia-Pacific C-suite leaders see GenAI as their number one area of investment over the next 12 months.GenAI-powered interactions hold tremendous promise for bra

5、nds to deliver an enhanced,differentiated customer experience,particularly with its advanced natural language capabilities to support customer service and enhance engagement and satisfaction.This eBook takes a closer look at how GenAI is enabling businesses to scale their customer service operations

6、 and provide more proactive and impactful customer experiences.GenAI:Shaping the future of customer experiences1 IDCs Future of Customer Experience Survey 20242 IDC Worldwide AI and Generative AI Spending Guide,February 2024 Percentage share of Asia-Pacific*investments Generative AI Rest of AI202729