1、Insights from the Experts2025 Emerging Experiences in U.S.Consumer HealthcareValtech|Sitecore2025 Emerging Experiences in U.S.Consumer HealthcareIt is time to take stock.Pandemic forward,U.S.healthcare has entered a new stage,with major disruptions in consumer behavior,business models,competition,re

2、gulation and emerging technology.For healthcare CMOs and CIOs,the stakes have never been higher.Finding value,making it sustainable and incorporating innovation are keys to success but require a keen eye.Weve brought together a comprehensive view,combining our experience with views from industry exp

3、ert clients,new research and grounded analysis to capture the state of change and to beat a path forward.Executive summaryValtech|Sitecore2025 Emerging Experiences in U.S.Consumer HealthcareIntroductionShaping the future of consumer healthcare03Differentiating your brandCrafting a distinct brand mes

4、sageDefining your market specializationBuilding strategic partnershipsInnovating in patient care delivery01Elevating patient loyaltyBalancing trust and personalizationStandardizing data for artificial intelligenceImplementing consumer data platformsDriving engagement with apps and patient portals04E

5、xperience operationsMastering data management for consistent careDeveloping a digital content strategyCreating effective patient feedback loopsEmpowering collaboration across multiple areas02Enhancing patient accessOpening up online scheduling and self-serviceImproving patient support with better fi

6、nd-a-doctor toolsExpanding virtual consultations and telehealthAutomating engagement with voice assistants and chatbotsConclusionLooking aheadWhats next in consumer healthcare?Valtech|Sitecore2025 Emerging Experiences in U.S.Consumer HealthcareConsumer behavior is increasingly dictating the future o