1、STATE OF ACCOUNTING AND LEGAL SERVICESINFORMATIONWEEK|TEAMDYNAMIX|STATE OF ITSM IN ACCOUNTING AND LEGAL SERVICES1|2|3|4|5|6|7|8|9|10Executive SummaryAccounting and legal services depend on high IT performance to keep their businesses profitable.When an endpoint is unusable,connectivity is shot,or a

2、crucial application goes down,accounting and legal knowledge workers are unable to produce for the company.Billables stop,and tempers flare.Accountants and attorneys are high-performance professionals who not only earn lofty billable rates but also have elevated expectations of internal support.Addi

3、tionally,the end customers they interact with also tend to have high expectations.Customers in these industries depend on time-sensitive handling of their work and dont consider slow IT Service Management(ITSM)SLAs an acceptable excuse for tardiness.Often,these firms have thousands of billable contr

4、ibutorsall of whom depend on reliable endpoints,cloud services,and IT performance to get their jobs done.Expectations are very high for ITSM maturity and service delivery within this vertical.Not only are ITSM teams in accounting and legal firms called to maintain impeccable SLAs,but theyre also cha

5、rged with maintaining compliance-ready processes and best practices in security due to the sensitivity of financial and legal data handled by their organization.Nevertheless,data from InformationWeeks State of ITSM in Accounting and Legal Services survey shows that the functional maturity of ITSM or

6、ganizations in this vertical can vary.While firms in these industries are on average more mature than other industries,some still struggle with basic service delivery.And often,these firms rely on lean IT teams,which means theyre called to do more with fewer people.INFORMATIONWEEK|TEAMDYNAMIX|STATE