1、In association with Elevating telecom customer serviceGenerative AI answers the callIBM Institute for Business Value|Expert Insights2Vanessa MascarenhasSenior Manager,AI Customer ChannelsTIM B Kumar Senior Partner and Vice President,IBM ConsultingGlobal Industry Leader for Telecom and MediaIBM Indus

2、try Academy M has been at TIM for about 11 years,transforming conventional service into a new experience.During this period,she has accumulated experience in project management focused on digital transformation and artificial intelligence solutions.She has degrees in computer science and IT governan

3、ce.As a global industry leader,Rahul supports the IBM Consulting industries mission of advancing the transformation agenda,opportunities,solutions,and delivery for communications service provider(CSP)clients across the globe while also contributing to industry thought leadership.With over 23 years o

4、f consulting experience in the telecommunications industry,Rahul has worked with leading CSPs on their digital transformation,lead-to-cash,omnichannel,and business support services(BSS)transformation engagements.He has driven significant business value together with a consistent and seamless experie

5、nce for their customers and users.Rahul is also an Industry Diamond badge holder at IBM.Experts on this topicStephen RoseGeneral Manager,Global TME and DistributionIBM a general manager at IBM,Stephen is driving multibillion-dollar P&L by delivering technology,products,and solutions to CSPs and ente

6、rprise clients.He has spent the last 20 years working in technology,media,and telecommunications(TMT)strategy consulting.He guides fixed and wireless telecom operators,industrial,webscale,private equity,and government sector clients at the intersection of business change,digitalization,and technolog